Thank you for shopping at Mora & Moss LLC. We are committed to providing our customers with a high-quality shopping experience. If you are not entirely satisfied with the items you received, we offer flexible and transparent return and refund services. Please carefully review the following policy before submitting a return request.

1. Return Conditions

To ensure a smooth return process, please confirm that the following conditions are met:

• Return requests must be submitted within 30 days of receiving the item;
• Items must be unused, unwashed, undamaged, and retain their original packaging and tags;
• Returns will not be accepted for any quality issues caused by human use, washing, stains, or alterations;

1. Return Process

• Please contact us via email at marianelamarte@moramosshome.com, stating the reason for the return and attaching your order number and relevant images (if applicable);
• We will respond to confirm your request within 2–3 business days;
• Once approved, please securely package the item and ship it back to the designated address;
• Upon receiving and inspecting the returned item, we will process your refund within 5–7 business days.

1. Refund Details

• Refunds will be issued to the original payment method;
• The refund amount only covers the cost of the item, and shipping fees (if applicable) are non-refundable;
• If the return is due to a defective or incorrect item, we will cover the round-trip shipping costs;
• For returns due to personal reasons, the buyer is responsible for return shipping costs.

1. Exchange Policy

We currently do not offer direct exchanges. If you wish to replace an item, please complete the return process and place a new order.

5. Damaged or Incorrect Items

If the item you received is damaged or incorrect, please contact us within 7 days of receipt and provide clear photos for verification. Depending on the situation, we will offer a replacement, refund, or other reasonable solution.

6. Important Notes

• Do not return items without prior approval, as this may result in untracked or unprocessed refunds;
• We recommend using a trackable shipping method when returning items and retaining proof of shipment.

If you have any questions during the return process, please contact us via:
Email: marianelamarte@moramosshome.com
Phone: +1 (346) 470-4990

Mora & Moss LLC appreciates your understanding and support. We remain dedicated to serving you with integrity and care.