Thank you for choosing Mora & Moss LLC. We are committed to providing safe, reliable, and efficient shipping services for every customer. To ensure you fully understand the order fulfillment and delivery process, please carefully review the following shipping policy.

1. Processing Time

All orders will be processed and shipped within 1–3 business days after payment confirmation (excluding weekends and holidays).

If there are inventory adjustments, address discrepancies, or other uncontrollable factors, processing times may be slightly delayed. We will promptly contact you for confirmation.

Once your order is shipped, you will receive an email containing a tracking number to monitor the logistics status in real time.

2. Shipping Methods

We partner with reputable logistics providers, including UPS, FedEx, DHL, and USPS, to ensure your package arrives safely and on time. The specific shipping service will be automatically selected based on the order contents and destination.

3. Delivery Time

Domestic Shipping: Typically takes 5–7 business days.
Domestic Expedited Shipping: Typically takes 3–5 business days.
International Shipping (where applicable): Typically takes 7–21 business days, depending on customs clearance and local postal services in the destination country.
During peak periods (e.g., holidays or promotions), delivery times may be slightly extended.

4. Shipping Fees

Shipping fees are automatically calculated based on order value, weight, and destination, and will be displayed at checkout.
Additional fees resulting from incorrect shipping addresses, failed delivery attempts, or package refusal will be the buyer’s responsibility.

5. Order Tracking

After shipment, you will receive a tracking number via email. You can use this number to track your package in real time on the courier’s website. If tracking information is delayed, please wait patiently or contact us for assistance.

6. International Shipping & Duties

For international orders, the destination country may impose customs duties, import taxes, or other fees, which are the buyer’s responsibility.
We cannot control or predict these additional charges. We recommend checking with local customs for relevant policies before placing an order.

7. Delays & Lost Packages

We strive to ensure all packages arrive on time but are not directly liable for delays caused by weather, customs inspections, flight disruptions, or other force majeure events.
If your package is lost during transit, please contact us immediately. We will coordinate with the courier to investigate and assist in resolving the issue.

If you have any questions or need assistance regarding your order’s shipment, feel free to contact us:
Email: marianelamarte@moramosshome.com
Phone: +1 (346) 470-4990

Mora & Moss LLC appreciates your trust and support. We remain dedicated to delivering attentive service to ensure a seamless shopping experience for you.